AI receptionist test call
Real customer call audio would only be used with permission.
Open full demo pageMissed-call recovery for HVAC companies
Recover missed HVAC calls before they call the next company.
Softstream.ai answers overflow and after-hours calls, qualifies the job, detects urgency, and routes a clean summary to your owner or dispatcher.
3 to 5 day pilot setup
Your number stays in place
Built for urgent AC calls
Audio demo
Hear the receptionist flow before forwarding real calls.
This short demo audio gives an HVAC owner a clearer feel for the receptionist experience before a real pilot.
The trust-building moments
- Greeting
- Professional first response instead of voicemail
- Qualification
- Collects the issue, contact details, and location
- Urgency
- Separates urgent no-cool calls from normal requests
- Guardrails
- Avoids risky promises about pricing or arrival times
- Handoff
- Turns the conversation into a useful follow-up note
What the demo checks
The first call is about finding the leak, not showing off software.
The 10-minute walkthrough uses the same questions from Softstream's sales chart: where calls are missed, what urgent jobs are worth, and whether the first pilot has a measurable use case.
Normal call volume
How many calls come in on a busy weekday, especially during peak cooling season?
Missed-call window
Are calls missed after hours, at lunch, while dispatch is busy, or when the owner is in the field?
Urgent no-cool process
What happens today when a homeowner calls after hours because the AC is not cooling?
Average job value
What is a typical booked service job worth, and how many recovered calls would make coverage make sense?
Hands-on setup
Built for service businesses that cannot afford slow callbacks.
Softstream is intentionally narrow: missed, busy, and after-hours calls first. You get a hands-on call-flow setup, test calls, and plain-language reporting before expanding into deeper automation.
Client proof
Proof is added when it is real.
Softstream will publish customer quotes, case-study metrics, and pilot results only when they come from real pilots and the client approves them.
Available now
Demo audio, clear setup steps, pricing terms, and labeled sample call artifacts.
During pilots
Call summaries, urgency flags, handoff quality, and missed-call recovery notes are reviewed with the owner.
Published later
Approved customer quotes, anonymized transcripts, and case-study results will be added after real client evidence exists.
01
After-hours
Catch urgent calls when the office is closed and the customer's AC is still broken.
02
Busy season overflow
Handle calls your dispatcher cannot answer while already helping another customer.
03
Owner-ready summaries
Send name, phone, address, issue, urgency, and next step to the right person fast.
The leak
A voicemail is not an answering strategy.
HVAC leads are time sensitive. If a homeowner has no cooling and reaches a voicemail, a generic answering service, or a slow callback, they often keep dialing.
Your team cannot answer two calls at once.
Softstream gives overflow calls a live intake path instead of letting them disappear.
The office closes before the demand does.
After-hours callers still need a confident next step, especially during peak heat.
Urgent calls do not wait for Monday.
The system flags priority jobs so the owner or dispatcher can decide what deserves action.
Raw voicemails make dispatch messy.
Every call becomes a structured lead record your team can review and act on.
The mechanism
One clean path from missed call to qualified opportunity.
Answer
The AI picks up missed, busy, or after-hours calls with your preferred greeting.
Qualify
It collects the caller, phone, address, HVAC issue, urgency, and preferred time.
Route
Urgent no-cool calls are flagged and sent to the owner or dispatcher by your rules.
Log
Lead details are saved so follow-up does not depend on memory or scattered voicemails.
Revenue logic
See whether the missed-call leak is bigger than the pilot.
This estimate is not a guarantee. It gives an owner a fast way to compare missed calls against the value of recovered opportunities.
Possible recovered revenue
$7,280/mo Based on 4 weeks of captured opportunities. Open the full calculatorUse cases
Built around the call windows HVAC owners actually worry about.
No-cool calls after 6 PM
Collect urgency, address, system issue, callback number, and preferred next step.
Lunch and dispatch overflow
Give callers a professional intake when the office is short-staffed or on another line.
Weekend service requests
Route only the calls that meet your after-hours or emergency rules.
Install and estimate requests
Capture enough information for follow-up without promising pricing or availability.
Out-of-area filtering
Ask for location and service need before the call becomes wasted dispatcher time.
Owner visibility
Review call volume, qualified leads, urgent alerts, and common customer issues.
Launch partner pilot
Start narrow, launch fast, improve from real calls.
The first version focuses on missed and after-hours calls. We map your call rules, build the intake flow, test messy scenarios, and launch only after the handoff works.
June pilot
$1,000/mo
Setup included for launch partners approved through June 30, 2026. Scope starts with overflow and after-hours answering.
Book the revenue recovery callMap rules
Hours, service area, urgency definitions, dispatch contacts, and what the AI should never say.
Build flow
Greeting, trade-aware questions, lead summary format, and routing logic.
Test calls
Normal repair, urgent no-cool, out-of-area caller, booking request, and messy explanation.
Launch
Forward missed or after-hours calls, monitor summaries, and tune from live feedback.
Control
Your team stays in charge of the customer relationship.
Softstream is not positioned as a staff replacement. It is a practical coverage layer for calls your team already cannot answer live.
Works with your current number
Forward unanswered, busy, or after-hours calls to the AI line. Your public number stays familiar.
You define the rules
Service area, emergency definitions, booking rules, transfers, and blocked promises are set up first.
Human handoff stays clear
Every qualified call ends with a concise summary so a real person can follow up fast.
Owner questions
Questions an HVAC owner usually asks before saying yes.
Is this replacing my dispatcher or office staff?
No. The starting use case is overflow, missed, busy, and after-hours coverage. Your staff still handles the customer relationship.
What if we already use an answering service?
Then the question is whether they are only taking messages or actually qualifying HVAC calls, flagging urgency, and routing useful summaries fast enough to win the job.
Can it book jobs?
It can be configured around your rules, but the first pilot usually starts with qualified lead capture and fast routing. Booking can be added when the process is approved.
How fast can this go live?
A narrow pilot can usually be prepared in 3 to 5 days once hours, service area, routing contacts, and emergency rules are clear.
Next step
Find out whether missed calls are costing more than coverage.
Bring your current call process, average job value, and busiest call windows. The demo takes 10 minutes.